Shipping policy

SHIPPING POLICY

Last Updated: 5 September 2026

Thank you for shopping with Himalayan Nomads.

We want your order to reach you safely and smoothly. This Shipping Policy explains how we process, ship, track, and deliver orders placed through our online store.

1. SHIPPING LOCATIONS

We currently ship to customers across India.

Please make sure your complete shipping address, PIN code, phone number, and other delivery information are entered correctly when placing your order.

We are not responsible for delays caused by incomplete or incorrect delivery information provided by the customer.

2. ORDER PROCESSING TIME

Orders are generally processed within 15 days after successful order confirmation.

Processing includes verifying your order, preparing and packing your product, and handing it over to our shipping partner.

Orders placed on weekends, public holidays, or during periods of high order volume may require additional processing time.

Once your order has been dispatched, you will receive tracking information where available.

3. SHIPPING METHODS

Orders are shipped through trusted third-party courier and logistics partners that service your delivery location.

The shipping method and courier partner may be selected based on factors such as:

Delivery location
PIN code serviceability
Product size and weight
Courier availability
Order value
Delivery speed

Where multiple shipping options are available, applicable options may be displayed during checkout.

4. DELIVERY TIMEFRAMES

Estimated delivery is generally within 15 days.

Delivery times are estimates and may vary depending on your location, courier serviceability, public holidays, weather conditions, transportation disruptions, and other circumstances outside our reasonable control.

Remote or difficult-to-service locations may require additional delivery time.

Please note that an estimated delivery date is not a guaranteed delivery date unless expressly stated otherwise.

5. SHIPPING COSTS

We charge a flat shipping fee of ₹99 per order within India.

The applicable shipping charge will be displayed during checkout before you complete your purchase.

From time to time, Himalayan Nomads may offer free or discounted shipping as part of a promotion. Any applicable conditions will be displayed with the relevant offer.

6. ORDER TRACKING

Once your order has been shipped, tracking information may be sent to you through email, SMS, WhatsApp, or another available communication method.

Tracking information may include:

Courier partner
Tracking/AWB number
Tracking link
Estimated delivery information

Please allow some time after dispatch for tracking information to become active on the courier partner's system.

If you have not received tracking information after your order has been dispatched, you can contact us at gkrise08@gmail.com.

7. DELIVERY ATTEMPTS

Our courier partner may contact you using the phone number provided with your order to complete delivery.

Please ensure that you provide a valid and reachable phone number.

If delivery cannot be completed because the customer is unavailable, cannot be contacted, refuses delivery, or has provided an incorrect or incomplete address, the courier may make another delivery attempt or return the package to us.

Additional shipping charges may apply if an order needs to be shipped again because of incorrect customer information or unsuccessful delivery attempts, where permitted by applicable law.

8. DELIVERY ISSUES AND DELAYS

Although we work to have orders delivered within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

Courier or logistics delays
Weather conditions
Public holidays
Transportation disruptions
Natural disasters
Strikes or other service interruptions
Incorrect or incomplete addresses
Remote delivery locations
High order volumes
Other unforeseen circumstances

If your order is significantly delayed, please contact us at gkrise08@gmail.com with your order number.

We will make reasonable efforts to coordinate with the courier partner and help you locate your shipment.

9. DAMAGED, LOST OR INCORRECT SHIPMENTS

If your package arrives damaged, contains an incorrect product, or appears to have been tampered with, please contact us at gkrise08@gmail.com within 1 day of delivery.

Please provide:

Your order number
A description of the issue
Clear photographs of the package and product
An unboxing video, if available
Any other information reasonably required to investigate the issue

Eligible claims will be handled in accordance with our Return & Refund Policy and applicable consumer law.

If tracking indicates that a shipment may have been lost in transit, please contact us so we can investigate the matter with the courier partner.

10. INCORRECT SHIPPING ADDRESS

Customers are responsible for checking their shipping information before completing an order.

If you notice an error in your delivery address, please contact us at gkrise08@gmail.com as soon as possible.

We will try to update the address if the order has not yet been dispatched, but we cannot guarantee that changes can be made after an order has entered processing or shipping.

11. INTERNATIONAL SHIPPING

We currently do not offer international shipping.

Orders are presently delivered only within India.

If international shipping becomes available in the future, this Shipping Policy will be updated with applicable destinations, delivery estimates, shipping charges, customs duties, taxes, and other relevant information.

12. RETURNS AND REFUNDS

Shipping-related returns and refunds are subject to our separate Return & Refund Policy.

Eligible return requests must generally be made within 3 days from the delivery date.

For damaged, defective, or incorrect products, please contact us within 1 day of delivery.

13. CONTACT US

If you have questions about shipping, tracking, or the delivery of your order, please contact us:

Himalayan Nomads
Email: gkrise08@gmail.com
Phone: +91 8851541678
Business Address: Pitampura, New Delhi, India