Privacy policy

PRIVACY POLICY

Last Updated: 09/05/2026

At Himalayan Nomads], we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, create an account, place an order, contact us, or otherwise interact with our online store.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with our store, we may collect the following categories of information.

Personal Information

When you place an order, create an account, contact us, subscribe to communications, or otherwise use our services, we may collect information such as:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping/delivery address

  • Order and purchase information

  • Account information

  • Communications you send to us

  • Information you voluntarily provide through forms, reviews, surveys, or customer support

Payment Information

When you make a purchase, your payment may be processed by third-party payment service providers.

Depending on the payment method selected, these providers may process information such as your card details, UPI information, bank details, transaction information, or other payment credentials.

We generally do not directly store complete credit or debit card details on our own systems. Payment information is handled by the applicable payment gateway or payment service provider according to its own privacy and security practices.

Device and Usage Information

When you browse our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website or source

  • Approximate location derived from IP address

  • Time and date of visits

  • Interactions with our website

  • Cookie and similar technology information

We may use this information to operate our website, understand customer behaviour, improve performance, prevent fraud, and measure our marketing efforts.

2. HOW WE USE YOUR INFORMATION

We may use the information we collect for legitimate business purposes, including to:

  • Process, confirm, and fulfil your orders

  • Deliver products to you

  • Process payments, refunds, cancellations, and returns

  • Communicate with you regarding your purchases

  • Provide customer support

  • Manage customer accounts

  • Respond to questions, requests, or complaints

  • Detect and prevent fraudulent or unauthorized transactions

  • Improve our website, products, services, and customer experience

  • Understand how customers use our website

  • Maintain the security and functionality of our store

  • Send promotional or marketing communications where permitted and subject to applicable consent requirements

  • Measure and improve advertising and marketing campaigns

  • Comply with applicable laws, regulations, legal proceedings, and lawful government requests

  • Protect our rights, customers, business, and property

Where required by applicable law, we will obtain your consent before using your personal information for a particular purpose.

3. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, local storage, and similar technologies.

Cookies are small files stored on your device that help websites remember information about your visit.

We and our service providers may use these technologies to:

  • Keep the website functioning properly

  • Remember your preferences

  • Maintain shopping cart functionality

  • Understand website traffic and usage

  • Improve website performance

  • Measure advertising effectiveness

  • Provide relevant marketing and advertisements

  • Detect suspicious or fraudulent activity

Some cookies are necessary for the operation of the website, while others may be used for analytics, personalization, or advertising.

You may be able to manage or disable cookies through your browser settings or through any cookie controls made available on our website. Disabling certain cookies may affect the functionality of some parts of the website.

4. THIRD-PARTY SERVICES

We use third-party service providers to operate our business and provide our services.

These may include:

  • E-commerce platform providers such as Shopify

  • Payment gateways and payment processors

  • Banks and financial institutions

  • Shipping and courier companies

  • Logistics and fulfilment providers

  • Website hosting and technology providers

  • Analytics providers

  • Email and communication providers

  • Customer support services

  • Fraud prevention and security providers

  • Advertising and marketing platforms

  • Social media platforms

  • Professional advisers and service providers

We may share personal information with these providers only as reasonably necessary for them to perform services on our behalf or where otherwise permitted or required by law.

These third parties may process information according to their own privacy policies and legal obligations.

Our website may also contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites that we do not control. We encourage you to review their privacy policies before providing personal information.

5. ADVERTISING AND ANALYTICS

We may use analytics and advertising services to understand how visitors interact with our website and to measure or improve our advertising campaigns.

For example, we may use services offered by platforms such as Google, Meta, Shopify, or other advertising and analytics providers.

These providers may use cookies, pixels, device identifiers, and similar technologies to collect information about interactions with our website and advertisements.

Where required by applicable law, advertising or analytics technologies that require consent will be used subject to the appropriate consent choices.

6. HOW WE SHARE INFORMATION

We do not sell your personal information merely for monetary consideration.

We may disclose personal information where reasonably necessary:

  • To fulfil and deliver an order

  • To process payments

  • To operate and maintain our online store

  • To provide customer service

  • To prevent fraud or security incidents

  • To perform analytics or advertising activities in accordance with applicable law

  • To professional advisers such as accountants, auditors, consultants, or legal advisers

  • To comply with applicable laws or lawful requests from courts, regulators, law enforcement agencies, or government authorities

  • In connection with a merger, acquisition, restructuring, sale, transfer, or other business transaction involving all or part of our business

We expect service providers processing personal information on our behalf to handle that information appropriately and in accordance with applicable legal requirements.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and meeting legal, accounting, tax, or regulatory obligations.

Retention periods may therefore vary depending on the type of information and applicable legal requirements.

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable law.

8. DATA SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

We also rely on established third-party providers, including our e-commerce platform and payment processors, for portions of our technical and payment infrastructure.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted through or stored in connection with our website.

Customers are also responsible for maintaining the confidentiality of their account credentials and should not share passwords or other authentication information with unauthorized persons.

9. INTERNATIONAL DATA TRANSFERS

Some of our technology, payment, analytics, advertising, or other service providers may operate servers or process information outside India.

As a result, your information may be processed or stored in jurisdictions other than India.

Where applicable, we take reasonable steps to ensure such processing or transfers are handled in accordance with applicable data protection requirements.

10. YOUR RIGHTS AND CHOICES

Subject to applicable Indian law and any applicable exceptions, you may have rights regarding your personal information.

Depending on the circumstances, these may include the ability to:

  • Request information about personal data relating to you

  • Request correction of inaccurate or incomplete information

  • Request updating of your personal information

  • Request deletion or erasure of personal information where legally applicable

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Raise a concern or grievance regarding the handling of your personal information

Withdrawal of consent will not necessarily affect processing already lawfully carried out before the withdrawal.

Certain information may need to be retained where required for legal, tax, accounting, fraud prevention, dispute resolution, or other legitimate purposes permitted by applicable law.

To submit a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

11. MARKETING COMMUNICATIONS

If you subscribe to promotional communications or otherwise provide the appropriate consent, we may contact you about products, offers, launches, promotions, or other updates relating to Himalayan Nomads.

You can unsubscribe from marketing emails by using the unsubscribe option included in the relevant communication or by contacting us.

Even if you opt out of marketing communications, we may still send transactional or service-related communications, such as order confirmations, delivery updates, payment information, security notices, or responses to customer service requests.

12. CHILDREN'S PRIVACY

Our store is not intended to knowingly collect personal information from children in violation of applicable law.

If we become aware that personal information relating to a child has been collected or processed in circumstances requiring parental or guardian consent without the necessary authorization, we will take appropriate steps in accordance with applicable law.

If you believe that a child has provided personal information to us improperly, please contact us.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, technology, or legal requirements.

When we make changes, the revised Privacy Policy will be posted on this page and the Last Updated date may be changed accordingly.

We encourage customers to review this Privacy Policy periodically.

14. APPLICABLE LAW

This Privacy Policy and our handling of personal information are intended to operate in accordance with applicable laws and regulations in India, as amended or replaced from time to time.

Nothing in this Privacy Policy is intended to restrict any rights available to consumers or individuals under applicable law.

15. CONTACT US

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Himalayan Nomads

Email: gkrise08@gmail.com

Business Address:
Pitampura, New Delhi, 110034

For privacy-related requests, please include sufficient information for us to understand and respond to your request. We may ask for additional information where reasonably necessary to verify your identity or locate the relevant records.