Refund policy

RETURN & REFUND POLICY

Last Updated: 5 September 2026

At Himalayan Nomads, we want you to feel confident when shopping with us. If something isn't right with your order, we're here to help.

This Return & Refund Policy explains when products may be returned or exchanged and how refunds are handled.

1. RETURN TIMEFRAME

You may request a return within 3 days from the delivery date.

To request a return, please contact us at gkrise08@gmail.com with your order number and reason for the return.

Requests received after the 3-day return period may not be eligible for return unless required under applicable law.

2. RETURN ELIGIBILITY

To be eligible for a return, the product must generally:

  • Be unused and unworn.

  • Be unwashed.

  • Be in the same condition in which you received it.

  • Have all original tags attached.

  • Be returned with its original packaging, where applicable.

  • Be accompanied by proof of purchase or your order number.

For clothing, we recommend trying the product carefully without removing tags, washing, altering, staining, or damaging it.

Products showing signs of use, washing, alteration, damage caused after delivery, stains, odours, or missing tags may not be eligible for a return, except where applicable law provides otherwise.

3. HOW TO REQUEST A RETURN

To start a return, email gkrise08@gmail.com within 3 days from the delivery date.

Please include:

  • Your full name

  • Order number

  • Product you wish to return

  • Reason for the return

  • Photographs of the product, where relevant

We will review your request and provide return instructions if the product is eligible.

Please do not send a product back without contacting us first, as unauthorized returns may cause delays in processing.

4. EXCHANGES

Eligible products may be exchanged, subject to stock availability.

You may request an exchange for another available size or eligible product, where applicable.

If the requested replacement is unavailable, you may choose another available option or request a refund where the original product qualifies for a refund.

Any price difference between products may need to be paid or refunded, as applicable.

Exchange requests must be made within 3 days from the delivery date and must satisfy the same eligibility conditions as returns.

For normal exchanges where there is no defect, damage, or error on our part, the customer is responsible for return shipping costs.

5. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us at gkrise08@gmail.com within 1 day of delivery.

Please provide:

  • Your order number

  • Clear photographs of the product

  • Photographs of the outer packaging

  • A description of the issue

  • An unboxing video, if available

We will review the information provided.

If the claim is approved, we may offer an appropriate replacement, exchange, or refund depending on the circumstances and applicable law.

If the product was incorrectly supplied, damaged, or defective due to an issue attributable to us, reasonable return shipping costs will be borne by Himalayan Nomads.

6. NON-RETURNABLE ITEMS

Subject to applicable law, returns may not be accepted for:

  • Products that have been worn, washed, used, altered, or damaged after delivery.

  • Products without their original tags.

  • Products returned outside the applicable return period.

  • Products damaged due to misuse or improper care.

  • Personalized or customized products made specifically for the customer.

  • Items clearly marked as final sale or non-returnable before purchase, where permitted by law.

  • Gift cards, if offered.

  • Products that cannot reasonably be returned for hygiene or safety reasons, where clearly disclosed before purchase and permitted by law.

A product will not be treated as non-returnable merely to avoid addressing a genuine defect, incorrect item, or other mandatory consumer remedy available under applicable law.

7. RETURN SHIPPING COSTS

For normal eligible returns or exchanges where the product is not damaged, defective, or incorrectly supplied, the customer is responsible for the return shipping cost.

Customers should use a reliable and trackable courier service when returning an item. Himalayan Nomads is not responsible for returned packages lost in transit before they reach us.

If you receive an incorrect, damaged, or defective product and your claim is approved, Himalayan Nomads will bear the reasonable return shipping cost or arrange an appropriate return method.

Original shipping charges may be non-refundable for ordinary returns where permitted by applicable law.

Any applicable deductions will be communicated before the refund is processed.

8. RETURN INSPECTION

Once we receive your returned product, we will inspect it to confirm that it meets the return eligibility requirements.

We will notify you if your return has been approved or if there is an issue with the returned product.

If the product does not meet the eligibility requirements, we may decline the return where permitted by applicable law and explain the reason.

9. REFUNDS

Once an eligible return has been received, inspected, and approved, your refund will be initiated within 15 days.

Refunds will generally be issued to the original payment method used for the purchase.

Depending on your bank, card issuer, UPI provider, payment gateway, or other financial institution, additional time may be required for the refunded amount to appear in your account.

For Cash on Delivery orders, where applicable, we may request appropriate bank or payment details to process the refund.

We will never ask you to provide sensitive information such as your UPI PIN, card PIN, CVV, OTP, or internet banking password to receive a refund.

10. PARTIAL REFUNDS

Where permitted by applicable law, a partial refund may be considered if a returned product has missing components, damaged packaging, or other issues that reduce its value and are attributable to the customer.

We will communicate any applicable deduction before completing the refund.

11. CANCELLATIONS

If you wish to cancel an order, please contact gkrise08@gmail.com as soon as possible.

If the order has not yet been dispatched, we will make reasonable efforts to process the cancellation.

Once an order has been dispatched, cancellation may no longer be possible. You may instead request an eligible return after delivery in accordance with this policy.

12. CONSUMER RIGHTS

Nothing in this Return & Refund Policy is intended to exclude, restrict, or override any mandatory rights or remedies available to customers under applicable Indian consumer law.

Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

13. CONTACT US

For return, exchange, refund, or damaged-product enquiries, please contact:

Himalayan Nomads
Email: gkrise08@gmail.com
Phone: +91 8851541678
Business Address: Pitampura, New Delhi, India